In order to improve customer service and better serve your needs, the City of Morgan Hill asks for your input on solid waste management services. Please take a few moments to answer the following questions. 

*PLEASE NOTE THAT THIS IS AN ANONYMOUS SURVEY. IF YOU ARE REQUESTING SOMETHING OR ASKING A QUESTION, WE CANNOT RESPOND UNLESS YOU PROVIDE CONTACT INFORMATION.*

Service Quality - Please rate the overall quality of services provided at your residence:

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1. Garbage Collection (reliable, picked up on scheduled day, neat, complete)

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2. Recycling Collection (reliable, picked up on scheduled day, neat, complete)

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3. Organic Material Collection (reliable, picked up on scheduled day, neat, complete)

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4. Customer Service (complaints handled courteously, bills received and processed appropriately)

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5a. In the past year, have you made a complaint about your solid waste service?

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5b. If yes, please indicate what the complaint was about (choose all that apply).

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5c. If yes, were you satisfied with the way your complaint was handled?

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5d. If you were not satisfied, please describe the problem, specify who you contacted to complain and indicate what was lacking in its resolution. Feel free to use this space for positive comments as well.

RECYCLING PROGRAM

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6. What materials do you usually recycle at the curbside? (check all that apply)

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7. Do you need additional recycling containers or additional recycling information? If so, please indicate what you need below. There is no charge for additional recycling or compostable containers.

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In case we have questions about your request, please provide a daytime phone number and/or email address.

RECYCLING PROGRAM CHANGES
The City has learned that some residents find the biweekly collection of recyclables inconvenient and would like recyclables collected every week.

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8a. Would you like the City to expand its recycling program by collecting recyclables weekly?

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8b. If yes, how much more would you be willing to pay monthly for this increased service?

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What other changes would you like to see in the City's recycling programs?

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THANK YOU

Thank you for providing us with your input. If you would like a City staff person to call you about a solid waste problem or other matter, please include your name, daytime telephone number and/or email address below. Please note, we cannot contact you to resolve your problem unless you provide us with contact information. (Only fill in this section if you really desire a return call or email!)

Questions or comments regarding this survey can be directed to the Program Administrator at
408-408-763-5200 or send us an email.

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